Help with a consumer problem

Where to start

Do you have a problem with a product or service? Our consumer rights and advice pages are the place to start.

• Find out about your rights to repair and replacement.
• Use our consumer complaints checklist as a guide to make sure your complaint gets heard.
• Check our advice for contacting the right regulator or ombudsman service.

Extra help for members

If you haven’t found the answer in our articles or templates, CHOICE members can ask us for: 

• guidance if you have a complaint about a consumer product or service
• information sources to empower you when dealing with retailers, manufacturers and service providers
• advice on the appropriate agency to lodge a complaint.

Just email our Customer Service Team at ausconsumer@choice.com.au

What we can’t provide

While we’ll do our best to support you and point you in the right direction, we can’t:

• guarantee an outcome
• give you legal advice
• give you general or personal financial advice
• provide financial counselling services
• represent you in a court or tribunal or other legal setting
• contact retailers, manufacturers and service providers on your behalf.

Who we can help

We can help you if you’re an individual CHOICE member. 

We can’t help institutional members (schools, organisations or others with group memberships) through CHOICE Help.

Related

As one of a small number of members who were recently impacted by a data swap issue, we’ve compiled more information on what we think are the most likely questions you’ll have. If this page doesn’t provide an answer to a question you have, please email Customer Service ausconsumer@choice.com.au. We aim to respond to you within ... Read more

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Help with a consumer problem

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