February 2021 – WePower delivers its Retail Marketplace Elemental to Mojo Power – WePower formally handed over a version of its innovative retail electricity transaction marketplace (also known as Elemental) to Mojo Power. The new Mojo Marketplace will serve Mojo Power’s small business and corporate customers, and is expected to be formally launched early in 2021. WePower’s Elemental Marketplace has been designed to enable electricity retailers to offer renewables-linked retail electricity contracts (i.e. so-called ‘Retail PPAs’) to business and corporate customers.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Mojo Power serves the energy needs of over 7500 Australian customers, and claims to put the power in their hands with online self-service tools. It’s a privately owned company based in Sydney.
It has expanded its operation since our last survey and now covers NSW, Queensland, South Australia, Tasmania and the ACT.
Mojo Power is an Australian-owned company, with head offices and call centres in Sydney. The retailer was established in 2015, and buys most of its energy from the open market which includes coal.
As a result, neither the organisation nor its product are carbon neutral. However, some wholesale electricity is purchased from a solar farm.
Contact information for Mojo Power
1300 439 406
Which states does Mojo Power supply?
Mojo Power is available in Queensland, South Australia, New South Wales, Tasmania and the ACT.
CHOICE Expert Rating on Mojo Power
CHOICE Expert Rating 79% (average 67%)
Green electricity score: 68% (average 49%)
Complaints score: 85% (average 98%)
Call response score: 86% (average 61%).
CHOICE verdict on Mojo Power
Environment
- Little information is available about Mojo Power’s environmental stance or impact, and the company does not own any power generation assets.
- It buys energy from the open market where coal dominates.
- But Mojo also offers GreenPower plans which claim to be from renewable sources. These are available in 25%, 50% and 100% tiers e.g. a 50% GreenPower plan supposedly means half of your energy will be renewable.
- Mojo also claims that every kWh of electricity used on a 100% GreenPower plan will be matched with a kWh of renewable energy that’s added to the grid.
- Its green electricity score increased from 4 out of 10 stars in 2019–20 to 7 out of 10 stars in 2020–21.
- Mojo claims to offer one of the highest solar feed-in tariffs on the market.
Customer service
- 1115 customers made complaints about Mojo according to 2021–22 data from the Australian Energy Regulator.
- 86% of calls made to Mojo are answered within 30 seconds.
- The average call wait time is 5 seconds.
- 8.2% of callers hang up before their call is answered.
Mojo’s energy sources
We were unable to find any information around the mix of energy sources from Mojo Power.February 2021 – WePower delivers its Retail Marketplace Elemental to Mojo Power – WePower formally handed over a version of its innovative retail electricity transaction marketplace (also known as Elemental) to Mojo Power. The new Mojo Marketplace will serve Mojo Power’s small business and corporate customers, and is expected to be formally launched early in 2021. WePower’s Elemental Marketplace has been designed to enable electricity retailers to offer renewables-linked retail electricity contracts (i.e. so-called ‘Retail PPAs’) to business and corporate customers.
October 2019 – Mojo Power signs long term contract for new solar farm in Victoria – Energy retailer Mojo Power says it has signed a long term contract to take the output of a new solar farm in north-west Victoria, a 7.4MW (AC) solar facility that will be developed by Suntech and is due to be completed early next year.
July 2019 – How you can save $227 a quarter on home electricity bills – South East Queenslanders could easily pay hundreds of dollars less on their electricity bill, while retailers are giving away free movie tickets, airline points and gadgets to entice people to make the switch.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
February 2021 – WePower delivers its Retail Marketplace Elemental to Mojo Power – WePower formally handed over a version of its innovative retail electricity transaction marketplace (also known as Elemental) to Mojo Power. The new Mojo Marketplace will serve Mojo Power’s small business and corporate customers, and is expected to be formally launched early in 2021. WePower’s Elemental Marketplace has been designed to enable electricity retailers to offer renewables-linked retail electricity contracts (i.e. so-called ‘Retail PPAs’) to business and corporate customers.
October 2019 – Mojo Power signs long term contract for new solar farm in Victoria – Energy retailer Mojo Power says it has signed a long term contract to take the output of a new solar farm in north-west Victoria, a 7.4MW (AC) solar facility that will be developed by Suntech and is due to be completed early next year.
July 2019 – How you can save $227 a quarter on home electricity bills – South East Queenslanders could easily pay hundreds of dollars less on their electricity bill, while retailers are giving away free movie tickets, airline points and gadgets to entice people to make the switch.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
February 2021 – WePower delivers its Retail Marketplace Elemental to Mojo Power – WePower formally handed over a version of its innovative retail electricity transaction marketplace (also known as Elemental) to Mojo Power. The new Mojo Marketplace will serve Mojo Power’s small business and corporate customers, and is expected to be formally launched early in 2021. WePower’s Elemental Marketplace has been designed to enable electricity retailers to offer renewables-linked retail electricity contracts (i.e. so-called ‘Retail PPAs’) to business and corporate customers.
October 2019 – Mojo Power signs long term contract for new solar farm in Victoria – Energy retailer Mojo Power says it has signed a long term contract to take the output of a new solar farm in north-west Victoria, a 7.4MW (AC) solar facility that will be developed by Suntech and is due to be completed early next year.
July 2019 – How you can save $227 a quarter on home electricity bills – South East Queenslanders could easily pay hundreds of dollars less on their electricity bill, while retailers are giving away free movie tickets, airline points and gadgets to entice people to make the switch.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
