CHOICE has led a joint submission to the Treasury’s consultation on the introduction of penalties for businesses that fail to honour consumer guarantees.
Consumer guarantees provide consumers with rights to redress when a good or service is defective or doesn’t meet reasonable expectations. However, because there are no meaningful penalties for non-compliance, it can often be very difficult to assert these rights. CHOICE has been calling for the introduction of penalties for consumer guarantees for years. In this submission, we provide evidence of the need for these penalties to apply economy-wide, and to provide regulators like the ACCC to respond proportionately to all kinds of breaches.
Download the statement (PDF)
