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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

How to recycle plastic packaging

August 30, 2025April 20, 2022 by Andy Kollmorgen
autralian_green_yellow_and_red_waste_garbage_bins_lead

Packaging is a big part of Australia’s plastic waste problem. Both businesses and consumers can do more to help reduce it. 

Categories Packaging, Packaging Labelling and Advertising, Shopping Tags Article investigation

Qantas flight credit policy unfair to customers

August 30, 2025April 12, 2022 by Andy Kollmorgen
disappointed_qantas_customer_feeback_lead

CHOICE has filed a complaint with the ACCC calling out undue restrictions in Qantas’s credit redemption rules. 

Categories Airlines, On Holidays, Travel Tags Article news

Cryptocurrency scams cost Australians $129m

August 30, 2025March 4, 2022 by Andy Kollmorgen
Bitcoin_cryptocurency_scams

With 10,412 reports to the ACCC in 2021, it’s the costliest scam going – with no end in sight.

Categories Financial Planning and Investing, Money, Stock Market Investing Tags Article news

Flight vouchers, travel credits proving difficult to use  

August 30, 2025March 1, 2022 by Andy Kollmorgen
woman at airport cancelled travel

Our national survey of flight voucher holders reveals widespread problems. 

Categories Airlines, On Holidays, Travel Tags Article news

Global report reveals Tinder Plus price discrimination rampant

August 30, 2025February 8, 2022 by Andy Kollmorgen
dating_app_on_smartphone_with_broken_hearts

After a CHOICE investigation, a global consumer group has found Tinder price discrimination in five out of six countries surveyed.

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article news

CHOICE calls for clearer terms and conditions for travellers 

August 30, 2025February 1, 2022 by Andy Kollmorgen
car_with_caravan_crossing_the_sea_cliff_bridge_in_clifton

After our investigations into COVID-related cancellations, we want a mandatory information standard for all travel providers. 

Categories Advice, On Holidays, Travel Tags Article news

Customer offered $500 to take down negative Google review 

August 30, 2025January 27, 2022 by Andy Kollmorgen
online_google_reviews_worth_it

After having a very bad experience with a ‘five-star’ removalist, one consumer lost faith in the reliability of Google reviews. 

Categories Electronics and Technology, Internet, Using Online Services Tags Article news

Caravan industry says Aussie caravans are ‘best in class’, despite complaints

August 30, 2025January 13, 2022 by Andy Kollmorgen
lead_caravan_broken_down

Ongoing reports suggest major faults and failures, but the caravan industry stands by its products.

Categories Cars, General, Transport Tags Article news

Regional bank branch closures affect marginalised Australians 

August 30, 2025January 4, 2022 by Andy Kollmorgen
shutdown atm with closed sticker

A total of 575 bank branches closed between 2017 and 2021, leaving many customers in the lurch. 

Categories Banking, Everyday Banking, Money Tags Article news

Chemist Warehouse Black Friday sale prices not so hot 

December 20, 2021 by Andy Kollmorgen
chemist_warehouse_logo_black_friday

Prices on three items were significantly higher during the sale than before or after.

Categories Bargain Hunting, Everyday Shopping, Shopping Tags Article news
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