Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Flight cancellations and delays: What are my rights?

August 30, 2025August 17, 2022 by Andy Kollmorgen

Are you entitled to compensation when a flight is cancelled or delayed, when baggage is lost or when seats are overbooked?

August 30, 2025July 8, 2022 by Andy Kollmorgen

Food manufacturers like Smith’s and Cadbury are offering less without reducing the price.

August 30, 2025July 7, 2022 by Andy Kollmorgen

CHOICE has heard from a number of Equifax customers who say the services they pay for are falling short.

August 30, 2025June 6, 2022 by Andy Kollmorgen

Nearly 10 years after reforms were introduced to clean up the sector, conflicted advice is still out there.

August 30, 2025May 31, 2022 by Andy Kollmorgen

In a submission to the federal government, we lay out a proposed framework of regulation to protect consumers better.

August 30, 2025May 24, 2022 by Andy Kollmorgen

Processing a foreign transaction through your bank is rarely a good idea, as a Bank of Queensland customer recently found out.

August 30, 2025May 18, 2022 by Andy Kollmorgen

In a groundbreaking case, the Federal Court has ruled that Ultiqa salespeople broke the law when selling timeshare products.

August 30, 2025May 16, 2022 by Andy Kollmorgen

A customer who bought a ticket for a flight that couldn’t fly was denied a refund by the popular booking service.

August 30, 2025April 26, 2022 by Andy Kollmorgen

Can businesses trading online dodge their legal obligation to provide a refund, repair or replacement?