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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

9 in 10 Australians facing higher home insurance costs

August 30, 2025June 1, 2023 by Andy Kollmorgen
toy_house_on_stacks_of_coins_protected_by_an_umbrella

Contrary to the industry code of conduct, many policyholders aren’t being told why their premiums went up. 

Categories Home and Contents, Insurance, Money Tags Article news

Home warranty insurance

August 30, 2025May 17, 2023 by Andy Kollmorgen
house_made_of_blocks

Homeowners find little value for money when it comes to home warranty insurance.

Categories Home and Contents, Insurance, Money

Excessive contact from charities leading to donation fatigue

August 30, 2025May 15, 2023 by Andy Kollmorgen
illustration_of_person_with_smartphone_receiving_several_marketing_emails_sms_messages_and_calls

With over 60,000 charities in Australia vying for funds, some donors feel they’re being harassed. 

Categories Ethical Buying and Giving, Everyday Shopping, Shopping Tags Article news

Latitude Finance breach affecting customers of many current and former businesses

August 30, 2025May 10, 2023 by Andy Kollmorgen
latitude_logo_and_calendar_sheets_of_several_previous_years

Greg hasn’t used a credit product associated with Latitude in many years, so why was his personal data caught in the breach?

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

ASIC report finds banks are failing scam victims

August 30, 2025April 20, 2023 by Andy Kollmorgen
elderly_person_receiving_an_unknown_phone_call

When scammers target you for your money, your bank is unlikely to be of much help. 

Categories Banking, Everyday Banking, Money Tags Article news

RentTech platforms making renting that much harder 

August 30, 2025April 18, 2023 by Andy Kollmorgen | Kate
DATA_man_looking_at_house_phone

A new CHOICE report reveals the increasing dominance of third-party rental platforms and their discriminatory impacts on prospective tenants.

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article news

RentTech platforms have your data, whether you like it or not

August 30, 2025April 18, 2023 by Andy Kollmorgen
Data_rental_apps_coins_key

The privacy policies of popular rental platforms raise questions about what the providers are doing with your personal data.

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article news

RentTech platforms: How your data is used against you

August 30, 2025April 18, 2023 by Andy Kollmorgen
DATA_rental_apps_woman_on_computer

Rental application platforms make data-driven decisions that can exclude certain applicants.

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article investigation

Rental agents shifting costs to renters

August 30, 2025April 18, 2023 by Andy Kollmorgen
DATA_rental_apps_moving_boxes

RentTech platforms can charge extra to make rental payments, and add on late fees that can contribute to financial hardship.

Categories Consumers and Data, Data Collection and Use, How Your Data Is Used Tags Article investigation

Qantas credit deadline extension not good enough

August 30, 2025March 21, 2023 by Andy Kollmorgen
qantas_plane_flight_credits

Giving customers an extra 12 months to use their flight credits doesn’t necessarily make them any easier to use. 

Categories Airlines, On Holidays, Travel Tags Article news
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Find me on @andykollmorgen

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