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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Backroom deals in strata insurance and how they’re costing you

August 30, 2025October 10, 2023 by Andy Kollmorgen
apartment_building_in_need_of_repair

Long-standing conflicts of interest can have a big impact on premiums. 

Categories Home and Contents, Insurance, Money Tags Article investigation

How to keep your lithium-ion batteries from catching fire

August 30, 2025October 6, 2023 by Andy Kollmorgen
lithlium_battery_in_phone_on_fire

Some dangerous products have already been recalled, but there are some basic safety tips that you can follow. 

Categories Electronics and Technology, Mobile Phones, Phones Tags Article news

Scam ads rampant on popular social platforms

August 30, 2025September 27, 2023 by Andy Kollmorgen
online shopping scam website on phone

New rules in the UK force Google, Facebook and Instagram to stop scam ads, but Australia is yet to take action. 

Categories Buying Online, Online Shopping, Shopping Tags Article investigation

Your bank helped pay the scammers. Should it be held liable?

August 30, 2025September 4, 2023 by Andy Kollmorgen
suncorp_logo_and_scam_alert_on_smartphone

A couple in their 80s lost their savings in a known investment scam, yet the bank facilitated the transaction without checking.  

Categories Banking, Everyday Banking, Money Tags Article news

Unfair business practices are illegal elsewhere – why not in Australia? 

August 30, 2025August 31, 2023 by Andy Kollmorgen
illustration of hand pushing down one side of balance scales

It’s time to stamp out trading practices that can trick, trap and exploit consumers.

Categories Consumer Rights and Advice, Shopping, Your Rights Tags Article news

TPG email cancellations causing chaos, but there may be an upside 

August 30, 2025August 24, 2023 by Andy Kollmorgen
tpg_and_iinet_logos_with_email_and_dollar_icons

Customers are not happy with the move, but advocates say it’s probably good to untether yourself from your ISP. 

Categories Electronics and Technology, Internet, Using Online Services Tags Article news

Cigno payday loan charging 800% declared illegal 

August 30, 2025August 21, 2023 by Andy Kollmorgen
cigno_and_bhf_solutions_logos_with_banned_stamp

People with these types of loans told to stop paying and seek a refund. 

Categories Credit Cards and Loans, Money, Personal Loans Tags Article news

These are the most complained about businesses in 2023

August 30, 2025August 16, 2023 by Andy Kollmorgen
hands_holding_piece_of_paper_with_one_star_rating

If you’re a follower of CHOICE’s annual Shonky Awards, some of these names will be familiar. 

Categories Consumer Rights and Advice, Shopping, Your Rights Tags Article news

3 out of 4 Australians harmed by a data breach

August 30, 2025August 10, 2023 by Andy Kollmorgen
padlocks unlocking on a computer screen

A new report reveals that very few of us feel in control of our data privacy. 

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

CHOICE report: Extreme weather putting home insurance out of reach

August 30, 2025August 8, 2023 by Andy Kollmorgen
lead_flooded_houses_in_australia

A new research project reveals how the insurance market is failing homeowners and renters.

Categories Home and Contents, Insurance, Money Tags Article news
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Find me on @andykollmorgen

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