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Andy Kollmorgen

I'm a long-time investigative journalist who started off in New York City, ended up in Sydney, and likes nothing better than to shine a spotlight on underhanded behaviour in the consumer marketplace. The Investigations Team's work often focuses on financial harm to vulnerable people at the hands of corporations and businesses. I came to CHOICE in late 2010 by way of the Australian Securities and Investments Commission, a role that was preceded by a stint at the Australian Financial Review. I've also been a comms manager for a sales-driven boutique financial services firm in Sydney – an experience that inspired me to apply for the ASIC job. I research and report on a wide range of issues in the consumer marketplace – there never seems to be a shortage of them. I'm a former member of the NSW Fair Trading Advisory Council. You can find me on Twitter and LinkedIn. Recent articles by Andy TPG email cancellations causing chaos, but there may be an upside Cigno payday loan charging 800% declared illegal These are the most complained about businesses in 2023 3 out of 4 Australians harmed by a data breach CHOICE report: Extreme weather putting home insurance out of reach Why are we still paying billions in bank fees?

Why are travel insurers still denying mental health cover?  

August 30, 2025December 19, 2023 by Andy Kollmorgen
woman_travelling_on_train_in_winter

A CHOICE mystery shop of 15 travel insurance providers finds discrimination against people with mental health conditions. 

Categories Money, Travel, Travel Insurance Tags Article investigation

Consumer groups issue blueprint to force Meta and Google to do more on scams

August 30, 2025December 12, 2023 by Andy Kollmorgen
illustration_of_world_map_with_stopped_scams

CHOICE joins global statement, as own data shows 9 out of 10 Australians think tech giants must do more to protect consumers.

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

1.6 million women subject to economic abuse by partners

August 30, 2025December 8, 2023 by Andy Kollmorgen
man_arguing_with_woman_over_money

Recent data from the Australian Bureau of Statistics shows that financial abuse is widespread and takes many forms.

Categories Budget, Cost of Living, Money Tags Article news

New anti-scams code targets banks, telcos and digital platforms 

August 30, 2025November 30, 2023 by Andy Kollmorgen
person_declining_incoming_unknown_call_on_smartphone

The government has begun consulting on an industry-wide approach to stopping the onslaught of scams. 

Categories Consumers and Data, Data Laws and Regulation, Protecting Your Data Tags Article news

Why non-disclosure agreements fly in the face of consumer law

August 30, 2025November 30, 2023 by Andy Kollmorgen
NDA_paperwork

Businesses that make you sign an NDA to exercise your consumer rights are making up their own rules.

Categories Consumer Rights and Advice, Shopping, Your Rights

The unfair business practices that should really be illegal 

August 30, 2025November 29, 2023 by Andy Kollmorgen
person messaging chatbot on laptop

CHOICE is calling for new laws to protect Australians from a wide range of dodgy tactics. 

Categories Consumer Rights and Advice, Shopping, Your Rights Tags Article news

You’re more likely to be scammed when you’re stressed

August 30, 2025November 27, 2023 by Andy Kollmorgen
young_person_talking_to_scammer_on_phone_at_home

Research shows that staying calm, cool and collected may be your best defense. 

Categories Consumers and Data, Data Privacy and Safety, Protecting Your Data Tags Article news

First Nations community wins landmark legal battle in NT 

August 30, 2025November 8, 2023 by Andy Kollmorgen
santa teresa sky view

The High Court has ruled that residents living in broken down homes are entitled to compensation. 

Categories Money, Property, Renting Tags Article news

How ombudsman services can help you

August 30, 2025November 2, 2023 by Andy Kollmorgen
daughter helping mother with ombudsman on tablet

We explain how ombudsman services operate and how the complaint process works.

Categories Consumer Rights and Advice, Make A Complaint, Shopping Tags choice help

The basic check banks aren’t doing to prevent scams

August 30, 2025November 1, 2023 by Andy Kollmorgen
woman_checking_phone_scam_lead

Account name matching has prevented thousands of scams in other countries, but Australian banks have yet to get on board. 

Categories Banking, Everyday Banking, Money Tags Article investigation
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Find me on @andykollmorgen

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