Media releases

December

23 December 2024 – Aviation Charter of Rights needs more to take off: CHOICE

Consumer group responds to proposed new airline customer rights.

17 December 2024 – Tips to avoid unsafe products this holiday season: CHOICE

3 in 4 people mistakenly believe businesses are required to ensure products are safe.

10 December 2024 – Coles and Woolworths provide best deal on leg of lamb ahead of Christmas: CHOICE

Aldi remains cheapest supermarket overall in grocery basket comparison.

5 December 2024 – Five festive foods hit by shrinkflation

CHOICE reveals Woolworths, Aldi and Lindt products that are smaller and more expensive.

3 December 2024 – What’s the best-tasting Christmas ham?

IGA takes top spot while Coles ham scores lowest.

November

29 November 2024 – Consumer groups welcome passing of buy now, pay later regulations

Key loophole in credit laws will be closed.

28 November 2024 – Products to avoid in the Black Friday sales: CHOICE

TV, earbuds and stick vac among the lowest ranking.

25 November 2024 – Two in three people say they’ve incurred a card surcharge without knowing: CHOICE

It shouldn’t cost to pay with your own money.

21 November 2024 – CHOICE reveals the best and worst appliance stores ahead of Black Friday

Appliances Online and E&S Trading take top spots, while Big W and Kogan rank lowest.

19 November 2024 – Bunnings breached Privacy Act with facial recognition use

CHOICE responds to results of OAIC investigation. 

18 November 2024 – Should you buy home insurance from the major supermarkets?

CHOICE compares policies from Coles, Woolworths and Aldi.

13 November 2024 – Meta fails at scam protection, grounding socks make unearthly promises, and NIB squeezes single parents: CHOICE Shonky Awards 2024

Shonkys also go to green juices without vegies, and the worst stick vacuum we’ve ever tested. 

October

31 October 2024 – Groceries cost more than twice as much in some remote First Nations communities

CHOICE compares grocery prices in parts of WA and NT to capital cities.

16 October 2024 – CHOICE welcomes commitment to make unfair business practices illegal 

New laws should stop common tricks and traps that cost consumers time and money. 

15 October 2024 – CHOICE welcomes Federal Government’s plan to ban debit card surcharges

Excessive extra fees need to go.

15 October 2024 – 15 Temu products fail safety tests: CHOICE

Kids tutu, animal watch and spinning top among dangerous products.

9 October 2024 – CHOICE reveals which car brands are tracking you

Hyundai, Kia, Tesla rank worst for data privacy. 

3 October 2024 – CHOICE welcomes Federal Government announcement to strengthen unit pricing rules

CHOICE calls for ‘shrinkflation’ notices. 

September

30 September 2024 – CHOICE reveals the best choc chip cookies

Coles and Woolworths take out top three spots.

26 September 2024 – Second quarterly supermarket survey highlights importance of shopping around for specials: CHOICE

Plus, expert tips on how to save on your groceries.

23 September 2024 – Coles and Woolworths put trust on sale: CHOICE

Response to ACCC announcement on Coles and Woolworths allegedly breaching consumer law.

12 September 2024 – CHOICE welcomes new privacy laws, but consumers expected more

Federal Government’s reforms a small step to modernise the Privacy Act.

12 September 2024 – Home and contents insurance policies to avoid: CHOICE

CGU, Bupa, AHM, and Guild score poorly in latest review.

August

29 August 2024 – Best and worst laundry detergents revealed: CHOICE

Omo takes out first place for front loaders, Aldi product best for top loaders.

26 August 2024 – CHOICE welcomes new aviation complaints scheme and clearer customer rights

Consumer advocate responds to the Government’s Aviation White Paper.

8 August 2024 – 3 in 4 consumers experienced poor customer service: CHOICE

Survey of 6000 consumers reveals many businesses are giving consumers the run-around. 

July

18 July 2024 – CHOICE reveals top takeaways from air fryer test

Are multi-cookers the new air fryers?

2 July 2024 – CHOICE welcomes appointment as one of the first designated complainants

New ‘super complaints’ function will shine a light on the most pressing consumer problems.

June

26 June 2024 – Best extras health insurance policies for under $15 a month: CHOICE

The best cheap health insurance policies to help you save money.

20 June 2024 – CHOICE releases first quarterly report on supermarket prices

New research finds Aldi has the cheapest groceries nationwide. 

11 June 2024 – Products to avoid in the end of financial year sales: CHOICE

Plus, our top tips for shopping the sales.

5 June 2024 – Health insurance premiums skyrocket, some by 15% or more: CHOICE

Should you consider self-insurance? Plus other tips to save.

May

31 May 2024 – Update to CHOICE’s media phone hours

29 May 2024 – Passing the buck: CHOICE report finds scam victims unfairly carry the burden of scams

3 in 5 scam victims have lost confidence in doing financial transactions online. 

7 May 2024 – Supermarket loyalty programs not a fair price to pay: CHOICE

4 in 5 survey respondents think it’s unfair for supermarkets to charge more if you don’t sign up to member schemes.

6 May 2024 – Compensation for cancelled flights should be the norm: CHOICE

Response to Qantas agreement to compensate 86,000 customers for cancelled flights.

3 May 2024 – CHOICE reveals the best and worst surface cleaners

Seven surface cleaners tie for first place with scores of 95%.

April

30 April 2024 – CHOICE reveals the best and worst frozen chips

Birds Eye and Woolworths top tests. 

23 April 2024 – Coles, Woolworths and Aldi promotional labels are confusing shoppers: CHOICE

1 in 4 people didn’t know whether price labels represented a discount on the usual price.

11 April 2024 – The cheapest ways to heat your home this winter

CHOICE experts share their top tips to save money on your electricity bill.

March

21 March 2024 – CHOICE testing reveals which hot cross buns taste best

Woolworths Luxurious Richly Fruited Hot Cross Buns receive the highest score.

20 March 2024 – 10 products hit by shrinkflation: CHOICE

Hot cross buns, cereal, cleaning products and more get smaller in size but not price.

15 March 2024 – 4 in 5 people believe businesses should ensure artificial intelligence systems are fair and safe

CHOICE calls for AI regulation in line with community expectations this World Consumer Rights Day. 

14 March 2024 – CHOICE reveals the best and worst dishwashing liquids 

Aldi products top our tests but also share last place with Coles, Fairy and Earth Choice.

13 March 2024 – Big tech responsible for big losses: 249% increase in social media scam losses since 2020

CHOICE calls for strong rules to force digital platforms to rein in scams.

12 March 2024 – Consumer groups welcome step towards treating Buy Now, Pay Later as credit

Regulation of Buy Now, Pay Later a step closer, but concerns remain over details.

7 March 2024 – CHOICE spills the tea on the best-tasting black tea

Aldi takes first place, with Tetley and Coles tying for second.

5 March 2024 – CHOICE’s top Easter travel tips

Advice on booking accommodation, domestic travel insurance and avoiding travel scams.

February

20 February 2024 – 4 in 5 survey respondents think some Coles and Woolworths ‘specials’ make it hard to tell if you’re getting a genuine discount 

CHOICE calls for fair and transparent grocery pricing. 

15 February 2024 – Health insurers are increasing their top-level policy prices by over 30%

CHOICE reveals sneaky tactics health insurers are using to increase their Gold hospital cover.

8 February 2024 – New Toyota cars collecting extensive customer data: CHOICE

Vehicle location, driving data, and more could be disclosed to multiple third-parties.

January

31 January 2024 – Consumer advocates call on insurers to act now at flood insurance inquiry 

Urgent changes needed to improve claims handling process.

24 January 2024 – CHOICE reveals how to protect your home from mould and damp this summer

Four tips on how to combat the humidity in your home.

18 January 2024 – How to tell if it’s time for a new pillow 

CHOICE experts reveal five signs to look out for so you can rest easy.

15 January 2024 – CHOICE announces appointment of new CEO

Ashley de Silva to commence in March 2024.

11 January 2024 – How to save $7200 in 2024

CHOICE experts reveal 6 simple changes that could help you save thousands.

December

21 December 2023 – How to use your consumer rights this Christmas 

CHOICE’s top tips on refunds, returns and more! 

19 December 2023 – 2 in 5 survey respondents had a flight cancelled or delayed in past year: CHOICE

Consumers continue to experience difficulties with airlines as busy Christmas season approaches.

12 December 2023 – Global consumer alliance urges governments to require tech companies to protect people from scams

9 out of 10 Australians also support penalties for digital platforms who fail to detect and prevent scams.

7 December 2023 – Which Christmas ham should you add to your shopping list?

IGA takes top spot while Coles ham scores a dismal 21%.

5 December 2023 – 65% of people don’t trust businesses to use their data responsibly: CHOICE 

‘Tis the season for data collection and misuse.

November 

30 November 2023 – Digital platforms on notice over scams failures 

CHOICE welcomes Government’s proposed scams code framework.

29 November 2023 – 7 in 10 people mistakenly believe businesses are already required to treat consumers fairly 

Consumer groups call for strong new fairness laws to close gaps in Australian Consumer Law.

21 November 2023 – How to shop smart and save money during Black Friday: CHOICE

60% of people interested in making a purchase during Black Friday sales.

16 November 2023 – CHOICE reveals the best and worst stain remover sprays

Aldi spray beats many big brands in both price and performance.

9 November 2023 – Five ways to spot a fake review ahead of Black Friday: CHOICE

10% of Australians have been incentivised to write a product review.

2 November 2023 – Coles and Woolies cash in during cost of living crisis, rental platforms demand excessive data, and personal alarms underperform: Shonkys 2023

Plus, Kogan tricks customers with a $99 subscription trap, and the Xbox ‘fridge’ fails at its one job.

October

25 October 2023 – Over 20 advocates and researchers call for urgent privacy reform

Stronger laws will protect people from data breaches and misuse.

18 October 2023 – What are the best ways to keep your home cool this summer? 

CHOICE experts share tips on how to stay cool while keeping energy costs low.

4 October 2023 – CHOICE reveals the best and worst dishwasher detergents

Aldi topped testing, beating premium brands costing almost 10 times as much.

September

28 September 2023 – CHOICE welcomes proposed improvements to privacy law

Response to Government announcement on Privacy Act Review Report.

27 September 2023 – 2 out of 3 people agree digital platforms aren’t doing enough to protect people from scams: CHOICE

Investigation finds Google, Facebook and Instagram are failing to prevent scammers from posting fake retailer ads.

21 September 2023 – 4 of 10 bassinets fail safety testing: CHOICE

Bassinets from brands such as Kmart, Stokke and Fisher-Price pose serious suffocation risks for babies.

14 September 2023 – Health insurers charging single parents more to insure children: CHOICE 

Single parents often face increases of up to 70% when switching to a family policy.

7 September 2023 – CHOICE reveals the best and worst laundry detergents

Omo takes out first place while an Aldi product performs the same as plain water.

August

25 August 2023 – CHOICE announces departure of CEO Alan Kirkland

23 August 2023 – CHOICE reveals air fryers to avoid buying

Kitchen Couture, Kmart and Sunbeam perform lowest in our testing.

15 August 2023 – “Our Medical” chain of GP clinics forcing patients to share data or pay additional fees

CHOICE calls for urgent Privacy Act reform to better protect consumers. 

8 August 2023 – Broken insurance market failing to protect people in climate crisis: New Report

Urgent government action needed to make home and contents insurance accessible and affordable.

2 August 2023 – 7 out of 10 people wrongly believe buying an extended warranty provides extra protections

CHOICE reveals top tips on using your consumer rights.

July

25 July 2023 – 9 out of 10 people have encountered a scam in past 12 months: CHOICE

Stronger regulations urgently needed to protect consumers.

5 July 2023 – Facial recognition technology being used by major stadiums including Qudos Bank Arena 

Stronger laws urgently needed to regulate controversial technology. 

June

21 June 2023 – The cost of sleep: 62% of Australians have recently made a purchase to get a better night’s rest

CHOICE’s top tips on buying pillows, mattresses and more. 

15 June 2023 – End of financial year sale tips: CHOICE

Expert tips for buying a new appliance while sticking to your budget.

1 June 2023 – Electric heaters to avoid

Heaters from Kogan and Arlec fail to keep you warm this winter.

May

11 May 2023 – The top five ways to save on renters contents insurance

CHOICE experts reveal how much you could save by switching or increasing your excess. 

10 May 2023 – How retail stores are tracking you: CHOICE

Unregulated surveillance technologies reinforce urgent need for Privacy Act reform.

4 May 2023 – How to buy or repair a second-hand appliance: CHOICE 

Expert tips on used whitegoods, electronics and more!

April

27 April 2023 – Are you wasting money on laundry products?

CHOICE experts reveal laundry saving tips.

20 April 2023 – What are the cheapest ways to heat your home this winter?

CHOICE shares tips on how to keep warm during the cooler months.

18 April 2023 – Your data, open for inspection: CHOICE raises alarm on RentTech

41% of renters pressured to apply for a home via third-party platforms such as 2Apply and Snug.

12 April 2023 – How to choose a sustainable appliance: CHOICE

Experts share tips on how to select an environmentally-friendly appliance.

4 April 2023 – How to pick the perfect coffee machine: CHOICE 

Expert advice to help you caffeinate with confidence. 

March

29 March 2023 – On a roll: CHOICE announces best and worst toilet paper

Quilton comes out on top while OoBamboo takes last place. 

16 March 2023 – Australia’s most expensive health insurance policies to avoid: CHOICE

Switching to a better deal could save you hundreds.

9 March 2023 – CHOICE testing reveals the tastiest hot cross buns

Woolworths Traditional Fruit Hot Cross Buns receive first place.

7 March 2023 – “No longer cooking with gas”: Making the change to induction cooktops

CHOICE experts share their tips.

1 March 2023 – CHOICE reveals the best and worst dishwashing liquids

Coles takes out first place while one Morning Fresh product performs the same as plain water.

February

22 February 2023 – CHOICE reviews packaging sustainability of over 30 products

Packaging materials from brands such as Breville, Phillips and Dyson put to the test.

7 February 2023 – CHOICE reveals the best and worst multipurpose cleaners

Bosistos, Citro Clean and Nifti tie for first place, others perform no better than water.

January

31 January 2023 – New data reveals 44% of Australian shoppers surveyed are using unit pricing to reduce grocery spending

CHOICE shares tips to combat rising grocery bills with unit pricing.

Contact our media team

Phone: +61 430 172 669 
Email: media@choice.com.au

December

19 December 2022 –  CHOICE reveals what Boxing Day shoppers are planning to buy in this year’s sales

Plus, our expert tips on making the most of the discounts.

6 December 2022 – Coles takes top spot in Christmas pudding test: CHOICE

We taste test 18 puddings from Aldi, Coles, Woolworths and more.

November 

29 November 2022 –  How are Australians spending money this Christmas? CHOICE releases nationally representative data

Plus, our top tips for cutting costs this festive season.

23 November 2022 – Harvey Norman, JB Hi-Fi and The Good Guys push poor value extended warranties onto customers

CHOICE reveals 7 in 10 stores surveyed misled consumers on their rights.

3 November 2022 –  “Profiting from people’s concerns”: CHOICE Shonkys

VetPay earns a Shonky Award for enticing pet owners into unaffordable debt.

3 November 2022 –  A “self-cooking” smart pot that doesn’t actually cook: CHOICE Shonkys

“All the gear, no idea,” says CHOICE kitchen expert.

3 November 2022 –  Veggies hidden so well we could barely find them: CHOICE Shonkys

Steggles Chicken Nuggets ‘boosted with veggies’ leave a lot be desired.

3 November 2022 –  Flowers that don’t deliver: CHOICE Shonkys

Bloomex receives withering reviews.

3 November 2022 –  The Spirit of Disappointment: CHOICE Shonkys

Qantas lets down customers again and again.

3 November 2022 –  Qantas continues to disappoint, a loan product preys on pet owners and a florist fails to deliver: CHOICE Shonkys

Plus, a self-cooking pot that doesn’t actually cook and “veggie boosted” nuggets with barely any vegetables to be found. 

October

5 October 2022 – CHOICE reveals how much you can save by downgrading your health insurance

Tips on saving money while ensuring you still have the right cover for your needs.

September 

27 September 2022 – Rein facial recognition: CHOICE endorses groundbreaking facial recognition law proposal

3 in 4 Australians agree regulation needed to prevent harms caused by facial recognition in retail settings. 

8 September 2022 – CHOICE responds to introduction of the Financial Sector Reform Bill 2022

Quotes attributable to CEO Alan Kirkland. 

8 September 2022 – 6 of 11 portable cots fail latest safety testing: CHOICE

CHOICE testing finds portable cots from Kmart, Phil & Teds, Target and Baby Bunting pose safety risks for babies.

1 September 2022 – CHOICE lab reveals best and worst dishwasher detergents for your home

Finish takes out top honours with Coles in last place.

August 

29 August 2022 – A major step backwards in consumer financial protection

Consumer groups response to the Quality of Advice Review’s proposal to dismantle core consumer protections.

24 August 2022 – Almost two in three Australians concerned about cost of home insurance: CHOICE

Frequent extreme weather events continue to increase insurance prices.

11 August 2022 – New consumer data finds 90% percent of Australians have seen household bills and expenses increase over the past year

CHOICE reveals five things you can do now to save money later.

3 August 2022 – “Welcome step towards justice for Youpla policyholders”

First Nations advocates, Elders and clients meet at Parliament House in support of an enduring solution for people affected by Youpla collapse.

July

25 July 2022 – Reports Kmart and Bunnings will back down on use of facial recognition, following CHOICE investigation and consumer backlash

CHOICE response to Kmart and Bunnings pausing use of facial recognition technology. 

25 July 2022 – Don’t want your faceprint captured? CHOICE reveals where you can shop

Woolworths, Coles, Aldi and other major retailers confirm they don’t use facial recognition technology in stores.

14 July 2022 – “Devastating cultural and financial impact”: First Nations communities in crisis after Youpla collapse

New data reveals the local communities hit hardest by predatory insurer as calls grow for urgent Federal Government action.

12 July 2022 – CHOICE welcomes OAIC investigation into use of controversial facial recognition technology

Consumer group responds to Office of the Australian Information Commissioner’s investigation, calls on Kmart and Bunnings to pause use.

June

29 June 2022 – “An important first step”: CHOICE welcomes The Good Guys decision on facial recognition technology

Consumer group responds to The Good Guys pausing the use of controversial technology, calls on Kmart and Bunnings to do the same.

23 June 2022 – 5 ways to get better sleep: CHOICE

Our experts reveal how to get your bedroom just right. 

17 June 2022 – Five most popular products in the end of financial year sales revealed: CHOICE

Expert money saving tips on the most researched EOFY sales products from CHOICE.

15 June 2022 – CHOICE reveals Kmart, Bunnings and The Good Guys are using facial recognition technology on unsuspecting customers

More than three in four Australians unaware businesses are capturing their faceprint.

May

31 May 2022 – “Volatile, complex and high-risk”: CHOICE calls for stronger crypto consumer protections

New research shows 1 in 9 consumers have bought cryptocurrency in past 12 months, as CHOICE calls for urgent reform.

25 May 2022 – The cheapest ways to keep your home warm this winter

CHOICE experts share their tips and tricks to save money on your power bill. 

24 May 2022 – CHOICE’s top tips to make your dishwasher last longer

Our experts explain how to get the most out of this popular appliance. 

17 May 2022 – “The timeshare industry is now on notice”: CHOICE on Federal Court timeshare decision

Quotes attributable to CHOICE CEO Alan Kirkland.

10 May 2022 – New consumer data reveals 83% of Australians are concerned about the cost of food and groceries

CHOICE experts share their smart strategies to reduce cost of living pressures. 

April 

27 April 2022 – Youpla collapse to fuel ‘trauma and intergenerational debt’ for Indigenous families across Australia

Community coalition led by First Nations groups calls for urgent government action by incoming Treasurer.

12 April 2022 – Qantas’s flight credits policy is unfair and unworkable: CHOICE

Consumer frustrations mount as travel begins again.

6 April 2022 – Car dealers using buy now pay later schemes to avoid safe lending laws

Consumer groups continue to call for stronger regulation of buy now, pay later industry. 

March

22 March 2022 – Why is Airbnb banning people? CHOICE calls out accommodation service for lack of transparency

Airbnb’s secretive algorithm highlights need for stronger consumer protections. 

18 March 2022 – How to delay a price increase to your health insurance premium

CHOICE warns people to check with their health funds before pre-paying their health insurance premium.

17 March 2022 – Global alliance calls for regulation of harmful buy now, pay later industry

Consumer groups from nine countries call for urgent action on buy now, pay later (BNPL) credit providers.

14 March 2022 – CHOICE testing reveals which hot cross buns score best

Woolworths traditional hot cross buns receive top marks. 

8 March 2022 – Punish companies when they fail to give a repair, replacement or refund: Consumer groups

Fining businesses that don’t comply with the law will make it easier for consumers to fix faulty goods and services.

7 March 2022 – More than 1 in 5 flight credit holders have been unable to use vouchers

CHOICE calls for urgent travel industry reform.

February

24 February 2022 – CHOICE testing reveals best and worst surface cleaners

Most floor cleaners still perform no better than water.

15 February 2022 – CHOICE on banking royal commission reforms

CHOICE’s response to the Senate Economics Reference Committee’s report on the compensation scheme of last resort (CSLR) and Financial Accountability Regime (FAR).

14 February 2022 – A not so happy Valentine’s Day: Over 7000 Australians call on Tinder to dump discriminatory pricing

CHOICE delivers open “love letter” to Tinder Australia.

9 February 2022 – New research finds Tinder Plus price discrimination is a worldwide issue

CHOICE releases open “love letter” asking Tinder Australia to stop unethical data use.

4 February 2022 – “Sterling Group victims deserve compensation”

CHOICE’s response to the Senate Economics Reference Committee’s report into the Sterling Group.

January

28 January 2022 – Average Australian must consent to 467,000 words worth of privacy policies: CHOICE

CHOICE calls for Privacy Act reform to make businesses responsible for using data safely and fairly.

6 January 2022 – How to save more than $4000 in 2022: CHOICE

Our experts share their best money-saving hacks.

December 

22 December 2021 – Young Australians more confident asking for a refund, replacement or repair

Plus CHOICE’s top tips on exercising your consumer rights this Boxing Day and beyond.

21 December 2021 – “Loyalty programs aren’t free”: CHOICE says loyalty programs share data well beyond consumer expectations

Recent survey finds 90% of Australians have signed up to loyalty programs.

20 December 2021 – Don’t rely on Black Friday sales for the best bargain: CHOICE

CHOICE finds some Chemist Warehouse products more expensive during Black Friday sales.

11 December 2021 – CHOICE welcomes new funeral price transparency requirements in Queensland

Queensland government announces new regulation applying to funeral directors.

9 December 2021 – CHOICE testing reveals which Christmas shortbread is best

Our experts take the stress out of Christmas.

2 December 2021 – Shutting down and leaving town: Call for stories about regional banking closures

CHOICE calls for public to share their stories about bank branches and ATMs shutting down in regional areas.

1 December 2021 – CHOICE response to Right to Repair report

CHOICE comments on Productivity Commission report.

1 December 2021 – Insurers stop renter robodebt and commit to minimum standards to protect tenants

Joint campaign from WEstjustice and CHOICE improves landlord insurance recoveries processes.

November 

30 November 2021 – Australians about to throw “thousands of dollars down the drain”: CHOICE

Bupa, Medibank, NIB customers risk wasting health insurance extras.

23 November 2021 – Clothes. cooking and TVs top Black Friday wishlists: CHOICE

Australians tell CHOICE what they’re hunting for in the sales.

15 November 2021 – Senate public hearings into the collapse of Sterling Group

CHOICE is calling for compensation for victims of the Sterling Group.

10 November 2021 – CHOICE welcomes new rights for NSW travellers, calls on other governments to act

Quotes attributable to Alan Kirkland, CHOICE CEO.

4 November 2021 – Humm: no interest in safe lending: CHOICE Shonkys

Financial counsellors slam Humm as “worst” for helping customers.

4 November 2021 – The worst fan ever: CHOICE Shonkys

Generic knock-offs hiding in Australian stores.

4 November 2021 – “Might as well put your complaint in a shredder”: CHOICE Shonkys

Airline Customer Advocate awarded Shonky for failure to deal with travel complaints.

4 November 2021 – Breville’s $2000 compost bin: CHOICE Shonkys

Wasteful, expensive and complicated.

4 November 2021 – Toddlers targeted with a shonky sugar bomb choice: CHOICE Shonkys

Kiddylicious sells “healthy” toddler treats with 68% sugar.

4 November 2021 – Fans without puff, awful airline advocate and toddlers targeted: Shonkys 2021

Also: buy now, pay later “cowboys” and Breville’s wasteful composter.

3 November 2021 – CHOICE response to ASIC legal action against timeshare scheme Ultiqa

CHOICE response to ASIC suing timeshare company Ultiqa for poor financial advice outcomes.

October 

26 October 2021 – New research reveals only 23% of Australians feel confident making travel plans in next 12 months: CHOICE

Reform urgently needed to give Australians clear and fair rights when travel has to be cancelled.

25 October 2021 – “Students will get lessons in financial literacy instead of bank loyalty”

CHOICE welcomes end of Commonwealth Bank’s Dollarmites program in schools.

22 October 2021 – CHOICE’s top tips for supermarket savings

Switching to “ugly” produce, avoiding pre-packaged fruit and veg and finding the cheapest supermarket.

21 October 2021 – “Justice delayed is justice denied”: CHOICE on overdue banking royal commission draft laws

CHOICE survey reveals widespread public support for passage of banking royal commission draft laws.

12 October 2021 – CHOICE testing reveals best and worst dishwasher detergents

Aldi tablets score first place.

6 October 2021 – 15 consumer groups and professional associations call for stronger compensation scheme

Organisations unite to call for a broad financial compensation scheme, as legislation is expected to be introduced into Federal Parliament in the coming weeks.

5 October 2021 – How to save more than $500 a year on your laundry costs: CHOICE

Tips and tricks to save on electricity, detergent, water and more.

1 October 2021 – The best time to call your airline: CHOICE

CHOICE called Qantas and Virgin four times a day over nine days to find the best times to call.

September

30 September 2021 – CHOICE reviews period underwear: The most extensive Australian trial yet

Modibodi Seamfree Full Brief (Moderate-Heavy) scores first place.

22 September 2021 – CHOICE warns Velocity Global Wallet customers to check accounts

New high fees see customers lose money fast on Global Wallet cards.

21 September 2021 – Unfair contract terms need to go: it’s time for businesses to face fines for bad behaviour, says CHOICE

Fining businesses will stamp out unfair contract terms and protect Australians.

16 September 2021 – 22,000+ Australians demand safety for their pets: CHOICE

Open letter calls for Australians’ pets to be protected from dodgy food.

14 September 2021 – Investigation: Insurers target people who rent with robodebt-style tactics

Landlord insurance claims process from some insurers leaves people who rent defending unfair debts.

10 September 2021 – A bad wrap: Cling wraps to avoid

CHOICE reveals which cling wraps score poorly for ease of use.

10 September 2021 – “We are losing hope”: WA victims on watered down compensation scheme

CHOICE has written to Western Australia politicians calling on them to protect forgotten victims of government’s financial compensation. scheme.

9 September 2021 – Insurance industry must stop targeting people who rent

ABC investigation further exposes harmful practices from insurers.

7 September 2021 – Indoor plants and refund rights: CHOICE

CHOICE looks at what your rights are when refunding indoor plants and reveals how “you could be killing your plants with love”.

August 

27 August 2021 – CHOICE reveals the best and worst laundry detergents

Coles takes out the best AND worst spots in lab test.

20 August 2021 – Labels necessary to help Australians find products built to last: CHOICE

Consumer group calls for new laws to improve repair rights and consumer information.

17 August 2021 – Government’s compensation scheme will leave financial victims out in the cold

“Devastated” victims lose hope as government waters down royal commission commitments.

12 August 2021 – CHOICE welcomes consultation to make funeral pricing clearer in Queensland

CHOICE response to the release of the Queensland government’s Options Paper on Funeral Transparency.

10 August 2021 – Sugar shonks targeting toddlers: CHOICE

Australia’s five worst sugary toddler snacks.

6 August 2021 – Insurers targeting people who rent with unjust bills over $300,000

CHOICE and WEstjustice call for urgent investigation of insurers.

3 August 2021 – Vintage cheddar cheese: CHOICE testing reveals which brands are “grate”

King Island Dairy takes first place, Coles receives a notable mention.

July

27 July 2021 – Samsung shocker: 214 litres for one wash

“Disgraceful” water waster shows hole in water labelling scheme that needs to be plugged.

16 July 2021 – WARNING: “Mamakiddies Baby portable cot must be recalled”

CHOICE requests recall and warns parents of unsafe strollers and portable cots.

8 July 2021 – 7 ways to fix the travel “cancellation chaos”: CHOICE

CHOICE survey finds 53% of cancelled travellers waited 3+ months for resolution.

1 July 2021 – “Banking victims deserve compensation”: Government needs to prioritise overdue royal commission laws

CHOICE calls on the federal government to pass laws to establish Compensation Scheme of Last Resort (CSLR) and Financial Accountability Regime (FAR).

June

29 June 2021 – “Absolutely no excuse now”: CHOICE to health insurers

CHOICE response to Medibank return of surplus.

25 June 2021 – “Private health is a rip-off for most young Australians”: CHOICE

Scare campaigns about Lifetime Health Cover loading debunked by data analysis of over 85 thousand scenarios.

24 June 2021 – CHOICE can’t recommend ANY electric heaters from latest review

Kmart and Bunnings leave Australians cold.

23 June 2021 – Top 5 most popular EOFYS buys: CHOICE

What to look for in the most popular end of financial year sales categories from CHOICE.

17 June 2021 – Parliament tears down new car repair monopoly: CHOICE

New laws mean manufacturers of new cars will have to share repair information with third-party repairers.

11 June 2021 – Right to repair: CHOICE responds to productivity commission draft report

CHOICE welcomes recommendations to make consumer rights more useable.

10 June 2021 – “Return what you didn’t earn”: CHOICE to health insurers

CHOICE response to HBF return of surplus.

10 June 2021 – Home lending in SA at record levels: CHOICE

People need protection from unsafe lending, as Senate vote imminent.

8 June 2021 – Sleep rip-offs to avoid this winter: CHOICE

$4000+ mattress beaten by $500 mattress in lab tests.

3 June 2021 – One of the most illogical appliances CHOICE has tested

Breville FoodCycler makes composting more complex with energy costs, replacement parts and a high-pitched noise.

May

27 May 2021 – CHOICE response to ACCC enforcement action on hand sanitiser

Quotes attributable to CHOICE senior campaigner Dean Price.

27 May 2021 – The South Australian suburbs in mortgage stress

New data reveals the South Australian postcodes most struggling with mortgage stress, as support for the federal government’s policy to axe safe lending laws weakens.

27 May 2021 – The Queensland postcodes in mortgage crisis

New data reveals the Queensland postcodes struggling with mortgage stress as Parliament is expected to debate laws to remove consumer lending protections.

27 May 2021 – Over half of Tasmanians with home loans are in mortgage crisis: CHOICE

55% of Tasmanian households with a mortgage are on the brink, as crossbench senators announce they won’t support the federal government’s policy to axe safe lending laws.

20 May 2021 – Western Sydney and Western Melbourne hotspots for mortgage stress: CHOICE

Time for government to drop its plan to axe safe lending laws.

19 May 2021 – Unfair but not illegal: When should the consumer law step in?

CHOICE launches survey asking for experiences of unfair business practices.

18 May 2021 – Regulator must act against timeshare schemes trapping people for decades in poor value products: CHOICE

CHOICE calls for ASIC to enforce the law to clean up the troubled timeshare industry.

10 May 2021 – Local supermarkets win in supermarket satisfaction battle: CHOICE

Plus, who wins out of Coles and Woolworths when it comes to online shopping?

4 May 2021 – Hidden dangers lurking in your kitchen: CHOICE

CHOICE warns Australians on kitchen recalls.

April

30 April 2021 – Australians win fair fire definitions: CHOICE

Over 47,000 Australians have forced change from insurance giants.

29 April 2021 – Which laundry detergent came out on top in CHOICE testing?

Omo and Aldi detergents score first place.

27 April 2021 – CHOICE response to nib announcing increased profits from elective surgery shutdown

Quotes attributable to CHOICE senior campaigner Dean Price.

26 April 2021 – “It’s time to get Dollarmites out of all schools”: CHOICE

Qld joins Victoria and ACT in banning predatory school bank marketing.

22 April 2021 – Auto and General Insurance “shamefully lagging behind”: on fair fire definitions: CHOICE

Over 47,000 Australians have forced change from insurance giants.

March

31 March 2021 – Aldi and Morning Fresh take out top spots in dishwashing liquid test: CHOICE

Plus, the four dishwashing liquids that performed the same as water.

25 March 2021 – 5 of 8 bassinets fail safety testing: CHOICE

Plus, the results of our high chair testing.

22 March 2021 – CHOICE response to ACCC ‘unconscionable conduct’ case

Quotes attributable to CHOICE policy advisor Amy Pereira.

22 March 2021 – How to prepare for flood insurance claims: CHOICE

Steps Australians can take to prepare for an insurance claim.

17 March 2021 – CHOICE response to ACCC action on misleading funeral advertising

“Funeral companies are on notice”.

16 March 2021 – Queenslanders lodge over 5,900 credit complaints since Royal Commission: CHOICE

Which Queensland postcodes have been most hurt by the banks?

16 March 2021 – Employment, housing, debt “disaster” for South Australia without safe lending: CHOICE

Which South Australian postcodes have been most hurt by the banks?

16 March 2021 – 31,000 credit complaints since Banking Royal Commission: CHOICE

Data reveals postcodes flooded with complaints about loans as government plans to remove lending protections.

15 March 2021 – CHOICE’s top five consumer rights tips

Everything you need to know to exercise your rights under the Australian Consumer Law.

12 March 2021 – “Recipe for economic disaster”: Consumer groups slam senate report on lending laws

Consumer groups condemn Senate Inquiry Report, as vote looms on government’s disastrous proposal to axe safe lending laws.

12 March 2021 – Repeal of safe lending protections to be debated Monday

CHOICE CEO Alan Kirkland is available for comment.

4 March 2021 – CHOICE testing reveals which hot cross buns are best

Coles hot cross buns receive top scores.

3 March 2021 – CHOICE response to HBF returning COVID profits to members

Quotes attributable to CHOICE health insurance campaigner Dean Price.

3 March 2021 – New CHOICE tests reveal safest trampoline: Springfree R79 scores 90%

Plus, our top trampoline safety tips.

February

26 February 2021 – CHOICE welcomes passage of financial advice reforms

Consumer advocates welcome the federal government legislating four banking royal commission recommendations.

19 February 2021 – Over 590, 000 Australians have relied on safe lending laws for justice

Consumer groups in Canberra to fight for safe lending laws.

15 February 2021 – The worst fridge CHOICE has ever tested

Smeg fridge receives dismal score of 22%.

11 February 2021 – CHOICE welcomes ACT’s vote to ban bank marketing in schools

CHOICE calls on other states and territories to follow the ACT and Victoria’s lead and stop banks from marketing to kids in schools.

4 February 2021 – “The job is not yet done”: Banking Royal Commission implementation

Consumer groups respond to the two-year anniversary of the Hayne banking royal commission final report’s public release.

January

19 January 2021 – Officeworks wins back-to-school battle: CHOICE

School basics on a budget.

18 January 2021 – 6 new playpens fail safety tests: CHOICE

Products sold by Kogan, Amazon, eBay pose safety risk to children.

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2025 media releases

April

3 April 2025 – Easter chocolates latest to be hit by shrinkflation: CHOICE

Cadbury, Nestle and Aldi Easter treats are getting smaller and more expensive.

March

27 March 2025 – Quarterly tracking finds Aldi and Coles prices decreased, Woolworths prices increased during the first year of surveys: CHOICE

Aldi remains the best-value grocery basket.

21 March 2025 – Time to rein in confusing supermarket specials, shrinkflation and unclear pricing

CHOICE welcomes ACCC supermarkets inquiry final report recommendations.

20 March 2025 – Which hot cross buns taste best?: CHOICE

Coles takes top spot in both traditional and chocolate categories. 

12 March 2025 – Draft Aviation Rights Charter provides little improvement for consumers: CHOICE

Charter may provide less protection than existing consumer law.

February 

26 February 2025 – 97% of people surveyed agree it’s important that businesses be required to accept cash for essentials

CHOICE welcomes government’s work towards mandating cash acceptance, but more must be done.

18 February 2025 – CHOICE reveals the best and worst toilet paper

Sorbent scores highest while icare, No Issues and Kleenex products come last.

13 February 2025 – New anti-scam laws will protect consumers and force big businesses to step up: CHOICE

Response to Scams Prevention Framework passing.

10 February 2025 – Consumer groups welcome commitment to reducing remote grocery prices

Response to Albanese announcement on remote grocery pricing. 

January 

30 January 2025 – 5 things our cooling expert would never do

CHOICE experts share tips on how to keep your home cool.

23 January 2025 – CHOICE reveals the best stain removers

Testing finds budget stain removers perform just as well as big name brands.

15 January 2025 – How to save up to $13,000 in 2025: CHOICE

Five simple steps that could save you thousands.

Previous media releases