GIO Australia was founded as the Government Insurance Office in 1927. It was set up by the Government Insurance Act of New South Wales to provide workers’ compensation insurance under the Workers’ Compensation Act of 1926.
Phone: 13 10 10
Website: gio.com.au
Who owns GIO?
GIO is part of Suncorp, which was owned by the Queensland government until 1997, and in 2000 the government sold its last shares in the company through a public offer. Next to GIO and Suncorp-branded policies, brands in Australia underwritten by Suncorp include:
- AAMI
- Bingle
- Apia
- Shannons.
Is Suncorp Australian-owned? Yes
Is Suncorp nonprofit? No
Is Suncorp listed on the stock exchange (ASX)? Yes
Where does GIO operate?
- Australian Capital Territory
- New South Wales
- Northern Territory
- Victoria
- Western Australia
Which types of insurance does GIO offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Landlord insurance
- Business insurance
- Motorcycle insurance
- Boat insurance
- Caravan insurance
- Life insurance
How satisfied are GIO customers?
GIO rates above average compared with other insurers in our customer satisfaction survey.
Customer satisfaction with home insurance
Of the people we surveyed, 76% of GIO customers rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the people we surveyed, 73% of GIO customers rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
Does GIO offer discounts?
GIO discounts include:
- 10% off your first year if you buy car insurance online
- 15% off combined home and contents insurance.
Does GIO let you claim online or in-app?
You can start and track home, car and other insurance claims online, and for some insurance types you can make a claim via email or phone.
GIO also has an app you can use to make and track claims, update personal details or renew policies.
