July 2019 – Dodo and CovaU to refund customers and pay penalties over energy discount claims – M2 Energy Pty Ltd (Dodo) and CovaU Pty Ltd (CovaU) have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.
January 2022 – CovaU pays penalties for allegedly failing to publish comparison pricing on electricity plans – Energy retailer CovaU Pty Ltd has paid $33,300 in penalties after the ACCC issued it with three infringement notices for alleged contraventions of the Electricity Retail Code.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
CovaU provides electricity to over 8000 customers across four states, and claims to provide competitive rates with simply monthly installments for bill payment.
CovaU is an Australian-owned energy retailer, with head offices in Sydney. The company is owned by TPC, and entered the energy market in 2014. Its call centres are located in Manila in the Philippines.
Since our last survey, CovaU has expanded its operations to include all of Queensland, Tasmania and the ACT. It has no generation assets, makes no climate active claims and neither the organisation nor its product are carbon neutral.
Contact information for CovaU Energy
1300 689 866
CovaU Energy is available in New South Wales, South Australia, Queensland, Victoria, Tasmania and the ACT.
CHOICE Expert Rating on CovaU Energy
CHOICE Expert Rating: 73% (average 67%)
Green electricity score: 41% (average 49%)
Complaints score: 93% (average 98%)
Call response score: 97% (average 61%)
CHOICE verdict on CovaU Energy
Environment
- CovaU Energy has slightly improved its green energy performance. It earned 3 stars out of 10 in our 2019–20 survey, but increased that to 4 out of 10 in our 2020–21 results.
- It has active support for household solar and is committed to halting fossil fuel expansion.
- However, the company does not offer carbon offsets to their customers.
- It also buys energy from markets where coal still dominates.
- The 2016 Renewable Energy Target requirements were not met by CovaU Energy.
Customer service
- 581 complaints were lodged against CovaU, according to 2021–22 data from the Australian Energy Regulator.
- 95% of customer service calls made to CovaU in 2020–21 were answered within 30 seconds.
- 12 seconds was the average wait time for a customer service call.
- 0.8% of calls were abandoned before being answered.
- Fined by the ACCC in 2022 for breaching the Electricity Retail Code.
CovaU Energy’s sources
CovaU is not transparent about where energy comes from.July 2019 – Dodo and CovaU to refund customers and pay penalties over energy discount claims – M2 Energy Pty Ltd (Dodo) and CovaU Pty Ltd (CovaU) have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.
January 2022 – CovaU pays penalties for allegedly failing to publish comparison pricing on electricity plans – Energy retailer CovaU Pty Ltd has paid $33,300 in penalties after the ACCC issued it with three infringement notices for alleged contraventions of the Electricity Retail Code.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
July 2019 – Dodo and CovaU to refund customers and pay penalties over energy discount claims – M2 Energy Pty Ltd (Dodo) and CovaU Pty Ltd (CovaU) have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.
January 2022 – CovaU pays penalties for allegedly failing to publish comparison pricing on electricity plans – Energy retailer CovaU Pty Ltd has paid $33,300 in penalties after the ACCC issued it with three infringement notices for alleged contraventions of the Electricity Retail Code.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
July 2019 – Dodo and CovaU to refund customers and pay penalties over energy discount claims – M2 Energy Pty Ltd (Dodo) and CovaU Pty Ltd (CovaU) have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.
January 2022 – CovaU pays penalties for allegedly failing to publish comparison pricing on electricity plans – Energy retailer CovaU Pty Ltd has paid $33,300 in penalties after the ACCC issued it with three infringement notices for alleged contraventions of the Electricity Retail Code.
Green Electricity score
This score is based on the company’s Green Electricity Guide star rating.
Complaints score
This score is based on the number of complaints measured as a proportion against the number of customers. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
Call response score
This score is based on how likely the retailer is to answer a call within 30 seconds. The higher the percentage, the better. Data via the Australian Energy Regulator – updated annually.
