Australia’s best NBN provider

When choosing an internet service provider (ISP) you want to make sure the company you go with can deliver on the speeds they promise and give you a connection you can rely on.

To determine the best, we reviewed the speed of connection in homes around Australia using real-world data and asked people to rate their satisfaction with their NBN provider.

Best NBN brand for 2024: Aussie Broadband

Aussie Broadband takes out this year’s Best Brand NBN provider with a score of 91%, thanks to its near-perfect score for internet speed (97%) and a high overall customer satisfaction score of 84%. 

This is the fourth year in a row that Aussie Broadband has placed first. It’s also the fourth year we’ve had enough data to include this ISP in our Best Brand NBN scores, making it four for four.

iiNet is the second best NBN provider at 88%, then Dodo & iPrimus with 87%. Under the top three, the playing field levels out with Optus scoring 83% and TPG scoring 80%. Second last place was Telstra (79%), and Vodafone took out the wooden spoon with 74%.

Most of the Best Brand NBN scores for 2024 are very similar to last year’s scores, varying by only 1–2%. Aussie Broadband’s top score of 91% is a slight increase from 2022’s 88%.

To find out which specific services we recommend, click on the ‘Recommended’ box in the filters section of our broadband internet provider reviews.

Fastest NBN provider: iiNet

iiNet was the fastest overall NBN provider, with a perfect score of 100%. 

Next were Dodo & iPrimus with 98%, Aussie Broadband (our NBN Best Brand winner) and Optus with 97%, Leaptel with 96% and Launtel with 92%. 

In last place was MyRepublic with 81%.

Most satisfied NBN customers: Aussie Broadband

Aussie Broadband has the most satisfied customers according to our survey. Its NBN customer satisfaction score of 84% is significantly above the competition. This metric is what has helped it rise above the rest to take out the top spot four years in a row.

After Aussie Broadband, TPG, iiNet and Dodo & iPrimus are all tied at 76%.

NBN speed data vs perception

As with last year, there’s a discrepancy between how satisfied customers are with their NBN speed and their ISP’s NBN speed score as recorded by the ACCC.

 Brand  NBN speed score  NBN speed satisfaction  Optus  97%  69%  Telstra  84%  73%  Vodafone  81%  67%  TPG  84%  76%  Aussie Broadband  97%  84%  iiNet  100%  76%  Dodo & iPrimus  98%  76%

We don’t have data to explain this discrepancy between recorded speeds and customer satisfaction, but it’s interesting to note nonetheless.

How we get our results

Our Best Brand NBN scores are made up of two evenly weighted figures: an overall speed score and an overall satisfaction score, both of which rely on volunteers. If we don’t have enough data for either score for a specific provider, we can’t give a Best Brand NBN score.

We do still include data for providers in instances where we only have one score – NBN speed or satisfaction. However, they can’t be given a Best Brand ranking.

This year’s examples include:

• Exetel – not enough NBN satisfaction data
• Launtel – not enough NBN satisfaction data
• Superloop – not enough NBN satisfaction data
• Leaptel – not enough NBN satisfaction data

The overall NBN speed score is obtained by averaging out the publicly available speed monitoring data provided by the Australian Competition and Consumer Commission (ACCC) every three months.

We take the raw data and apply a scoring methodology based on how close a product’s upload and download speeds come to its NBN wholesale speed tier.

We define NBN products as plans whose speed tier, NBN connection technology, and brand are identical – e.g. a Home Fast (100/40) plan from Aussie Broadband running on a fibre to the node (FTTN) connection.

If any product doesn’t have enough volunteers providing data to allow for a useful comparison, we don’t include it.

The overall satisfaction score is taken from our biennial internet provider satisfaction survey, the most recent of which we conducted in 2023. If we don’t receive enough responses for a provider, they’re left out of this scoring for the sake of accuracy.

2023: Aussie Broadband

2022: Aussie Broadband

2021: Aussie Broadband

2020: iiNet and TPG

2019: iiNet and TPG

2018: iiNet