This submission is made by CHOICE in partnership with Financial Rights Legal Centre, Justice and Equity Centre, Australian Communications Consumer Action Network, Consumer Action Law Centre and Consumer Policy Research Centre.
The development and use of artificial intelligence (AI) is a growing concern in Australia. While AI may present some benefits and opportunities, consumers must be protected from the physical, psychological and financial harms caused by AI. The law must align with consumer expectations on how businesses should use AI to avoid harms to health and safety.
To protect consumers, the Government should implement certain changes to the ACL and resource and empower the ACCC to take appropriate action in relation to AI-enabled goods and services.
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