AAMI is an Australian insurer that became part of Suncorp in 2007 when Suncorp merged with the Promina Group, a group with operations that date back to 1833 in Australia and 1878 in New Zealand.
Phone: 13 22 44
Website: aami.com.au
Who owns AAMI?
AAMI is part of Suncorp. Suncorp was owned by the Queensland government until 1997, and in 2000 the government sold its last shares in the company through a public offer. Next to AAMI, brands in Australia underwritten by Suncorp include:
- GIO
- Bingle
- Apia
- Shannons.
Is Suncorp Australian-owned? Yes
Is Suncorp nonprofit? No
Is Suncorp listed on the stock exchange (ASX)? Yes
Where does AAMI operate?
- Australian Capital Territory
- New South Wales
- Queensland
- South Australia
- Tasmania
- Victoria
- Western Australia
- Northern Territory
Which types of insurance does AAMI offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Health insurance
- Pet insurance
- Business insurance
- Life insurance
How satisfied are AAMI customers?
AAMI received mixed results in our customer satisfaction survey. While the insurer rates below average for car insurance satisfaction, it rates average for home insurance satisfaction compared with other insurers in our survey.
Customer satisfaction with home insurance
Of the people we surveyed, 69% of AAMI customers rated their experience with home insurance as above average or excellent.
Home insurer customer satisfaction
Insurers rated as above average or excellent
RACQ (Queensland): 83%
RAC (Western Australia): 82%
RACV (Victoria): 79%
RAA* (South Australia): 79%
Apia: 79%
Youi: 78%
Suncorp: 77%
GIO: 76%
NRMA: 74%
AAMI: 69%
Budget Direct: 66%
Coles: 61%
Allianz: 58%
Woolworths*: 56%
CommBank: 47%.
*There were small sample sizes for RAA (28) and Woolworths (26), so the results for these two insurers are indicative only.
Customer satisfaction with car insurance
Of the people we surveyed, 65% of AAMI customers rated their experience with car insurance as above average or excellent.
Car insurer customer satisfaction
Rated as above average or excellent
RAA (South Australia): 87%
RAC (Western Australia): 82%
RACQ (Queensland): 80%
Apia: 80%
RACV (Victoria): 77%
NRMA: 77%
Youi: 77%
GIO: 73%
Suncorp: 72%
Woolworths: 66%
Budget Direct: 66%
AAMI: 65%
Allianz: 62%
Coles: 57%.
How does AAMI rate on claims?
Home insurance claims
Of the insurers in our survey AAMI received average results, with 63% of customers who had a claim rating the company as above average or excellent.
24/7 helpline: Yes
Car insurance claims
Of the insurers in our survey AAMI received above average results, with 74% of customers who made a claim rating the company as above average or excellent.
24/7 helpline: Yes
Does AAMI offer insurance discounts?
Discounts from AAMI include:
- $50 for the first year if you buy home or car insurance online
- 10% on car insurance if you pass a skilled driver course.
Does AAMI let you claim online or in-app?
AAMI allows you to start and track home, car insurance and other insurance claims online. There is also an app that lets you lodge and track claims.
